Frequently Asked Questions
Everything you need to know about Lola's gourmet pantry.
How do you ensure the freshness of your food products?
At Lola's, we source our ingredients daily and use vacuum-sealed packaging to lock in peak flavor. Every order is packed in temperature-controlled boxes to ensure it arrives at your doorstep as fresh as the day it was made.
What is your shipping policy for perishable items?
We offer expedited 2-day shipping on all perishable goods to maintain quality. Orders placed after Thursday at 12 PM EST will be shipped the following Monday to avoid weekend transit delays.
Are your products suitable for people with specific allergies?
While we offer many gluten-free and nut-free options, all our products are prepared in a facility that handles wheat, dairy, and nuts. Please check the detailed ingredient list on each product page for specific allergen information.
Can I return food items if I change my mind?
Due to food safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an issue with the quality, please contact our support team within 48 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Lola's only ships within the continental United States to ensure that our products remain fresh and meet all food safety standards during transit.
How can I track my delivery?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your delicious delivery in real-time.